Weather Conditions ONLY…
We want everyone to have their picnic and beach bonfires and the best possible experience with us. Due to the nature of outdoor events, we cannot refund based on weather conditions for your picnic or bonfire. If weather isn’t permitting, we will gladly move your reservation to another day. The client will be responsible for paying any and all re-permitting fees required. Requesting to move the picnic or beach bonfire must be done by noon of the scheduled bonfire and/or picnic and is subject to our availability and county permitting availability ONLY. Should you decide to cancel due to weather, we will work with you as best as we can.
Bonfires ONLY & Inclement Weather:
If you have a bonfire scheduled, the client will have these options:
1. The client may choose for the Fiya and Roses Team to setup an indoor picnic tablescape at the home or rental in place of the bonfire if weather is not cooperating at the time of your event. If you choose to opt for an indoor event, you will forfeit your bonfire. The client will NOT receive a refund nor a future credit for a reschedule for the bonfire. 2. If there is inclement weather in the forecast that the client is worried about, the client may choose to cancel the bonfire BY NOON OF THE DAY OF THE BONFIRE. The client will then pay a $150 convenience fee to Fiya and Roses. Fiya and Roses will NOT refund the non-refundable deposit and the client will be responsible for paying a $150 inconvenience fee. 3. The client will receive a credit only towards a reschedule in the amount of your event package minus the re-permitting fees if there is inclement weather conditions preventing Fiya and Roses from setting up your bonfire at the scheduled time of the bonfire. Reschedules are due to Fiya and Roses availability as well as County Permit availability. 4. If you choose to reschedule to a later date the client will be fully responsible for paying any re-permitting fees necessary.
Picnics ONLY & Inclement Weather:
If you have a beach picnic scheduled, the client will have these options:
1. If there is inclement weather in the forecast that the client is worried about, the client may choose to move the picnic indoors or reschedule to a later date BY NOON OF THE DAY OF THE PICNIC. Reschedules are subject to Fiya and Roses Availability as well as County permit availability.
Turtle nests may pop up during the nesting season, May – October. Should a turtle nest block your beach bonfire use, we will move your picnic or beach bonfire to the next available beach access with a $105 temporary beach bonfire permit fee or $55+ depending on number of guest in your party for picnic fee and any additional permitting fees that may apply. Moving due to turtle nests does not grant a refund. Also, please know that if you have a picnic scheduled all of the artifical lighting (battery operated candles and battery operated string lights) must be turned off by 9pm. Tikis and bonfire may remain lit the remaining time of your event.
If in the event you should you have to cancel your picnic or beach bonfire reservation, Cancellations made more than 2 weeks ahead of your event date will result in a full refund, minus the initial non-refundable deposit of half down of your package and any special custom ordering (food, decor, preferred vendors deposits etc..as well as a $150 convenience fee. We are a customizable event planning company and do special order for events)
(Non-Refundable deposit is due at time of booking *Deposit is half of package price)
Cancellations made inside the 2 week window leading up to your event are non-refundable. You may cancel with the above terms by calling us @ either 850-901-0883 or emailing email@example.com. All bonfires and picnics include a Non-Refundable deposit that is due at time of booking
*Deposit is half of package price
*Cancellation fee is $150
You may pay the Non-Refundable deposit to hold your reservation. Invoices to hold reservation must be paid within 24 hours no exceptions. If deposit is not paid within 24 hours your invoice will be cancelled and the reservation will open up for the next person in line.
Refunds are not granted on the same day as your bonfire.